FastPortal Privacy Policy

FastPortal.com (FastPortal B.V.) respects the privacy of all visitors or users of the services provided by FastPortal on FastPortal.com, a subdomain of FastPortal.com or any third other domain name used to link directly to FastPortal services. FastPortal will only use your personal data for the purposes described in this Privacy Policy. FastPortal is based in the Netherlands and all agreements between you and FastPortal (including this Privacy Policy) are governed by Dutch law and therefore we process all personal and confidential information in accordance with Dutch and European law.

Contents
  1. What are the services?
  2. Where are FastPortal services hosted? How do I know a page is part of FastPortal?
  3. What information is handled by FastPortal?
  4. With what intent does FastPortal process information?
  5. Who does FastPortal provide information to?
  6. How does FastPortal protect your information?
  7. What are you rights?
  8. What are cookies and how does FastPortal use them?
  9. To what extent is FastPortal responsible or liable?
  10. Can this privacy statement be changed?
  11. How can you get further information?

1. What are the services?

FastPortal provides customer service portals as a service to other companies or organizations. We call an organization/company that uses our Services a Tenant. Tenants can register their own FastPortal Instance using either a subdomain (like mycompany.fastportal.com) or their own domain like (portal.tenantcompany.com). Either way, we refer to this as a FastPortal Instance. Everyone who uses the services is called a User. Some Users are Team Members. If a User is not a Team Member they can only ever see their own information. Team Members can see private information about other Users (including Team Members) as well. Tenants and their users can use FastPortal to, among other things:

  • give insight into the steps involved in a service provided by the Tenant (workflows)
  • store, share, upload, download and manipulate documents and files (document management)
  • securely send messages between users (messaging)
  • invoice users for products or services (invoicing and product management)
  • receive payments for invoices (payments)
  • keep a to-do list of work under way (to-do lists)
  • store personal information about users in order to better provide services (user & team member management)
  • all related services

2. Where are FastPortal services hosted? How do I know a page is part of FastPortal?

All FastPortal services are hosted and managed by FastPortal on Amazon Web Services infrastructure in Ireland. The services can be reached from the FastPortal.com domain, other domains owned by FastPortal, domains owned by tenants and pointed to the FastPortal managed servers and/or subdomains of any of the aforementioned domains.

Tenants may change the appearance of their Instance to match their house style. As a result a page may not always be easily identifiable as part of FastPortal. Therefore, we have included a few ways to know you are on a FastPortal operated webpage:

All webpages that are part of the FastPortal services will have a link the Terms & Conditions, Privacy Statement and Copyright Statement. These pages will always mention FastPortal. Furthermore, all FastPortal webpages will contain a comment in the source code identifying the page as part of FastPortal. (Most modern web browsers allow you to see the source code of any page.)

If you are unsure whether a page is operated by FastPortal, please contact us at security@fastportal.com and we will get back to you as soon as possible.

3. What information is handled by FastPortal?

In order to make an account Users must provide:

  • email address;
  • first name;
  • last name;
  • a password;
  • gender (for salutation purposes).

Additionally, Tenants must provide:

  • Company information for billing by FastPortal;
  • Additional company information if they want to receive payments through a payment service provider on the FastPortal service.

After registration, other information can be provided by the user at their discretion. This may include sensitive data, such as social security numbers, bank account details, birth dates, purchases, purchase history, etc.

4. With what intent does FastPortal process information?

FastPortal will only use information for the following purposes:

  • Billing of tenants for the used services;
  • FastPortal may use your email address to send you our newsletter or notices about FastPortal or the instance(s) you have an account with;
  • Verification of the identity of Tenants or Admins if they request service from a FastPortal employee.

5. Who does FastPortal provide information to?

FastPortal will never share your personal information with any third party who is not the tenant (or a team member of the tenant) of the instance you have an account with.

6. How does FastPortal protect your information?

FastPortal takes proper technical and organizational measures to protect your personal data against loss, theft or any other illegal/unwanted manipulation.

7. What are you rights?

You have the right to ask FastPortal what personal information we have saved about you. FastPortal will respond to any such request within 4 weeks. You may then request FastPortal update, alter, improve, fix, delete or hide any such information. You may send such a request to privacy@fastportal.com.

8. What are cookies and how does FastPortal use them?

A cookie is a small text file that is stored on your hard disk by a website you visit. A cookie contains information about your visit to the website. A cookie can only be recognized and accessed by the website that created it. Cookies can be used to track how and when you visit which pages on a website.

FastPortal uses cookies for the following purposes:

  1. To store information about your session. That way you do not have to reenter your username and password every time you open a new browser window or tab. It is also used to store some of your preferences, so you do not need to enter them every time you visit.
  2. So called “first party analytics” cookies. These are used to see which pages users visit. We use this information to optimize FastPortal. This information is anonymized and it is impossible to trace the information back to an individual user. Furthermore, this information will never be provided to third parties.

You can at any time disable the user of cookies in your browser. This may adversely affect your use of FastPortal services.

9. To what extent is FastPortal responsible or liable?

FastPortal is only responsible for the proper application of this Privacy Statement on webpages and/or services owned and operated directly by FastPortal. FastPortal, like virtually any other web application, relies on and links to third party applications and services. FastPortal is not responsible or liable for how such third parties deal with sensitive information.

If you believe a third party in any way affiliated with FastPortal (including a tenant) is improperly dealing with sensitive data or in breach of privacy legislation, please contact us at privacy@fastportal.com. We will investigate and always respond to your email.

10. Can this privacy statement be changed?

Yes. FastPortal may at any time update, change or completely replace this Privacy Policy. The most recent version will always be available on www.fastportal.com/privacy

11. How can you get further information?

If you have any questions or would like more information, please contact us at privacy@fastportal.com. We try to respond to all emails within a week.

Broadstreet Privacy Statement

Terms & Conditions

General Terms and Conditions of Broadstreet B.V. Filed with the Chamber of Commerce, registration number 3419113834 in Amsterdam.
The general terms and conditions are used by Broadstreet B.V. and Broadstreet Management Services B.V.; hereinafter referred to as: Broadstreet.

ARTICLE 1 GENERAL

In these general terms and conditions, the following terms shall mean:
1. Client: the party that gives the assignment.
2. Contractor: Broadstreet

ARTICLE 2 APPLICABILITY

These general terms and conditions shall apply to any and all legal relationships between Broadstreet and the Client, subject to amendments to these terms and conditions which must be confirmed by both parties explicitly and in writing.

ARTICLE 3 FORMATION OF THE ASSIGNMENT

1. An assignment is formed after Broadstreet has accepted it by means of a written confirmation. With regard to the formation of an assignment, Broadstreet can only be represented by one of its consultants. Any assignment given to one of the consultants shall be regarded as granted to the company.

ARTICLE 4 INFORMATION SUPPLIED BY THE CLIENT

1. Any and all data and documents which Broadstreet requires, in its opinion for the proper performance of the assignment shall be supplied by the Client in good time and in the desired form and in the desired manner.
2. The Client guarantees the correctness, completeness and reliability of the data and documents supplied to Broadstreet also if they originate from third parties, insofar as the nature of the assignment does not require otherwise.
3. The supplied documents shall be returned to the Client on the Client’s request.
4. If the required data and documents are not supplied, or if they are supplied late or not properly and this causes the performance of the assignment to be delayed, any ensuing additional costs and fees shall be for the account of the Client.

ARTICLE 5 PERFORMANCE OF THE ASSIGNMENT

1. Broadstreet shall determine the manner in which the assignment will be performed and by whom.
2. If the Client wishes to engage third parties for the performance of the assignment, it shall only do so after reaching agreement with Broadstreet in this regard. The stipulations of the previous full sentence shall apply to Broadstreet by analogy.

ARTICLE 6 SECRECY AND CONFIDENTIALITY

1. Unless Broadstreet has given prior written permission, the Client shall not disclose the content of any reports, recommendations or any other expressions of Broadstreet, whether or not in writing, which have not been drawn up or made with the aim of providing third parties with the information recorded therein. The Client shall also ensure that third parties shall not take cognisance of the content referred to in the previous sentence.
2. Broadstreet will process some personal data when handling the assignment. Such data will be processed with the utmost care. No other data shall be registered than that required for the handling of the assignment and the records of Broadstreet.

ARTICLE 7 INTELLECTUAL PROPERTY

1. Broadstreet reserves all rights with regard to products of the mind which it uses or has used in the context of the performance of the assignment given by the Client, insofar as they arise from the law.
2. The Client shall explicitly not multiply, disclose or operate such products, whether or not through third parties, including recommendations, (sample) contracts and other products of the mind of Broadstreet, all this in the broadest possible sense of the word.

ARTICLE 8: FEE

1. Unless a fixed price has been agreed the fee of Broadstreet depends on the hourly rate and the time worked. The result of the assignment shall not affect the obligation to pay and the amount of the fee.
2. The fee of Broadstreet, if necessary increased by advance payments and expense claims of third parties that have been engaged, shall be charged to the account of the Client on a monthly basis, unless the Client and Broadstreet have made other agreements in this regard. If applicable, VAT shall be charged separately on all the amounts payable by the Client to Broadstreet.

ARTICLE 9: PAYMENT

1. Payments shall be made by the Client without any deduction, discount or setoff within the agreed period, though at any rate not later than 14 days after the invoice date. Payments shall be made by remittance into a bank account designated by Broadstreet.
2. If the Client has not paid within the period referred to in paragraph 1, and after Broadstreet has warned the Client at least once that he must pay, Broadstreet shall be authorised to charge statutory interest from the due date until the date of full payment without any further notice of default being required and without prejudice to any other right of Broadstreet.
3. Any judicial and extrajudicial (collection) costs incurred and to be incurred as a consequence of the failure of the Client to fulfil its payment obligations shall be for the account of the Client. The collection costs amount to 15% of the outstanding amount, with a minimum of € 150.00.
4. If, in the opinion of Broadstreet, this is justified in view of the financial position or the payment record of the Client, Broadstreet shall have the right to require the Client to make an advance payment or provide (additional) security in a form to be determined by Broadstreet on Broadstreet’ request. If the Client fails to provide the required security, Broadstreet shall be authorised, without prejudice to its other rights to suspend further performance of the agreement immediately and anything owed by the Client to Broadstreet for whatever reason shall be immediately payable.
5. If clients have jointly granted an assignment to Broadstreet, they shall be jointly and severally liable for the payment of the invoice amount insofar as the activities are performed for the clients jointly.

ARTICLE 10 COMPLAINTS

1. Complaints with regard to the performed activities and/or the invoice amount shall be made known to Broadstreet in writing within 30 days after the date on which the documents or information to which the complaint of the Client relates were sent to the Client, or within 30 days after the defect was discovered if the Client proves that he could not reasonably detect the defect earlier.
2. Complaints as referred to in the first paragraph shall not suspend the payment obligation of the Client.
3. In the event of a justified complaint Broadstreet may, at its discretion, adjust the charged fee, improve the rejected activities or perform them again or not (or no longer) perform the assignment or part thereof against a refund in proportion to the fee already paid by the Client.

ARTICLE 11 DELIVERY TIME

1. If the Client is required to make an advance payment or if the Client must supply required information and/or materials, the period within which the activities must be completed shall not commence until full payment has been received or all the information and/or materials have been supplied.
2. A time limit prior to which the activities must be completed shall only be regarded as a deadline if this has been explicitly agreed.
3. Unless it is completely certain that performance thereof is permanently impossible, the agreement may not be dissolved by the Client because of a failure of Broadstreet to observe a time limit, unless Broadstreet also fails to complete the performance of the agreement, or fails to complete it completely within a period Broadstreet has been granted in writing after the lapse of the initially agreed delivery time. Dissolution shall then be permitted in compliance with Article 265, Book 6 of the Dutch Civil Code.

ARTICLE 12 NOTICE OF TERMINATION

1. The Client and Broadstreet may give notice to terminate the agreement at any time.
2. Notice of termination shall be given in writing to the other party.
3. Notice of termination shall not entitle the Client to any compensation. In the event that the Client gives notice of termination, Broadstreet shall remain reasonably entitled to the fee in proportion to its performance until such time.

ARTICLE 13 LIABILITY

1. Broadstreet shall perform its activities to the best of its ability. If an error is made because the Client has supplied Broadstreet with incorrect or incomplete information, Broadstreet shall not be liable for any damage caused by such error. If the Client proves that it has incurred damage because of an error of Broadstreet, which could have been prevented had Broadstreet acted carefully, Broadstreet shall only be liable for such damage up to the amount of the fee or the assignment involved in the last calendar year, except in the event of intention or gross negligence equal to intention on the part of Broadstreet.
2. The Client shall indemnify Broadstreet against any claims of third parties for any damage caused by the Client supplying Broadstreet with incorrect or incomplete information.

ARTICLE 14 ADDRESS FOR SERVICE

For the purpose of this agreement the Client chooses the address it stated when the assignment was granted as address for service. Only if written notice of a change of address is given in good time, the new actual address shall replace the address for service.

ARTICLE 15: APPLICABLE LAW AND COMPETENT COURT

1. Agreements concluded between the Client and Broadstreet governed by these general terms and conditions shall be governed by Dutch law.
2. Any disputes related to any agreements concluded between the Client and Broadstreet governed by these terms and conditions shall be settled by the court in Amsterdam, except insofar as the competence of a court in another district ensues from the provisions of mandatory law.